How to Approach an ERP Implementation from a Delivery Perspective

Last week, we introduced you to the 60/30/10 concept for implementing ERP systems. Let’s move on to how to approach this project from a delivery standpoint. Looking at this from an ERP SaaS standpoint, the biggest challenge we have encountered in talking to hundreds of customers before they move to the cloud is that there is a mindset shift that the customer needs to have about taking what the vendor delivers out of the box. It may not be exactly what they have envisioned, but it's going to work and preform necessary functions for their business.

If you take a step back from it and think about it from the perspective of an executive or decision maker, why do you even want to do this? Is this just another way for the vendor to get me to spend more money to adopt the latest technology? While the vendors obviously want you to go to the cloud, there are also tangible benefits for your organization. If you take a look at where most organizations spend the bulk of their IT resources and dollars (from the core IT department all the way down to the power users in each functional area), 75 to 80% of the IT budget and resources are dedicated to supporting the ERP system or maintaining it to make sure that you know you're supporting it. The DBAs are involved, the network administrators are involved, everyone is working on this big beast of a system. When you go to the cloud, the vendor takes care of the database, the network administration, all of the patching, etc. It happens automatically in the background, which frees up a lot of resources that you can use somewhere else in your business.

When you serve your stakeholders, you serve your customers. Public sector organizations know that to serve the public, you want to direct more resources to the public. I have never worked with anyone who said that they’ve got too many people & don't know how to use them, or who has too much money. Usually they have money they don’t know what to do with, so if you could free up 10 or 15% of an IT budget, that's money that can be redirected to things that are more valuable to public.

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