Don’t Wait on Managed Services Until It’s Too Late!

Recently, we discussed what a managed services contract with RPI looks like for a client who needs on-demand Perceptive Content and Brainware support. In addition to creating Learnsets, for this client our team also made enhancements to the line matching functionality within Brainware. This allows them to easily read important invoice details such as PO number, company name and address, but also automatically matches the lines of each PO, reducing clicks and manual work, overall.

On several occasions, this same client requested for us to refresh their test environment with new data. This is an unusual request – we normally perform this during upgrades, but rarely outside of them. By leveraging their managed services contract, the client didn’t miss a beat and was able to keep their test environment loaded with fresh documents for their testing purposes. Additionally, if your test environment is not up-to-date, make it a priority to get it there before starting a big project. It helps the project to go much more smoothly.

Now, let’s discuss another managed services client whose primary solutions are OnBase and Brainware. We have almost eight years of experience working with them, and when they reached out to us for managed services support, the organization was not in great shape. Their software was not operating the way they needed it to, and they didn’t have the in-house knowledge to perform the necessary checks to determine what was wrong. That is when they requested our help, and we began a managed services contract with in-depth solution health checks for both their OnBase and Brainware environments.

Through this health check, we were able to provide the client with statistics on their current processing rates and performance, as well as list out several critical areas of concern that needed to be addressed immediately. We also provided them with future state recommendations we are currently working on to help them outperform their initial solution expectations.

Next week, we’ll discuss what a managed services contract looks like for the Yoga Suite, Perceptive Content, and Brainware, and how we manage this for a large healthcare organization.

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