Driven by a widespread adoption of automation across the healthcare industry, Hospital 4.0 represents the latest transformation in patient care. So it would make sense that the back-office operations of healthcare across America also receive a 4.0 upgrade. Hospital 4.0 was to be realized in 2020 by most predictions and involves IoT, AI, robotics, data and analytics, 3D printing, virtual reality and ease of access. For the last few years, the pace of innovation around healthcare from a technology perspective has been fast and furious. You may think, finally, healthcare is going to change and improve. While the expenditure of all this energy into healthcare is for sure positive, many organizations are left overwhelmed and without an overarching strategy to take advantage of it.
The ERP landscape is a place of change as well. Most systems have matured to platforms that are primarily cloud based to take advantages of scalability and lower cost. That alone isn’t very exciting, but it is when coupled with enhancements like global dynamic ledgers and robust modules such as grant management, lease applications and analytics geared to a role. Add in the layer that’s being integrated such as robotic process automation (RPA), voice integration with Alexa or Google, chatbots and assistants and now you have something that can change the way we work.
What do I mean by that? Change the way we work can mean so many things, but the digital transformation I am interested in relates to employing technology that allows us to take the mundane and give it to a digital worker, so our employees can do more meaningful tasks. If you picture an employee who spends the bulk of their day creating reports, moving files, or entering data, that can’t be fulfilling to them. They would much rather be helping your customers and patients or working on the next new service line, etc. To understand how this benefits the organization, one must think about the cost avoidance of being able to free up current employees to do future tasks without having to hire more people. In simple terms, do more with less.