How Does Managed Services Work for a Healthcare Client?

Last week, we covered what a managed services contract with RPI looks like from perspective of a longtime client. Now, let’s discuss what this contract might look like for a large healthcare organization who is also relatively new to us. Our team initially preformed a large-scale accounts payable redesign by leveraging Lawson v10, Perceptive Content, Brainware, and Yoga Flexible Software, forming a very complex and robust solution.

After successfully completing the implementation, the client wanted two primary things. The first was a one-stop shop for supporting these systems, while the second was continuous iterative improvements to their solution. The potential for issues arising between some of these systems meant that they might have to coordinate with both vendors at the same time, which is not ideal. Our managed services contract allowed them to send all of their questions and resolution requests to RPI, and easily track the progress, rather than having to bounce support questions off of three to four different vendors.

This organization also entered the project with a list of items they wanted. First and foremost, they wanted assistance with their migration plan. Although their team was going to perform the migration, they still wanted RPI’s support, which we were able to successfully provide. Additionally, this healthcare client desired a few tweaks that weren’t initially within the scope of their project. Nevertheless, we were able to develop and implement an APIA custom flow for EDI ingestion through their capture solution.

In summary, while RPI’s managed services clients use a spectrum of solutions with similarities, they are each configured very differently. At this level of enterprise solution, there is no such thing as “one size fits all.” One thing they do all have in common is that their managed services package is tailored to fit their needs. Each client came to us desiring flexible long-term support, so we sat down and worked with each one to plan out high priority items and identify their desired end result. Once we knew this information, we got to work helping them and resolving their issues.

We hope that you have enjoyed this series on managed services at RPI! If you have any questions about this topic, or how your organization could potentially benefit from this offering, please contact us via our website chat or by reaching out to questions@rpic.com.

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