What are some of the benefits of the Multi-Tenant Cloud?
Barbie Hunley: So like these drivers to move to the cloud that Joe was talking about, a lot of what I hear and believe is security, right? There are so many different ways that we can look at security. There's data security, there's feeling secure in your solution, and then there's also that belief in that long lasting solution where we won't have to go through a reimplementation or a huge upgrade again.
Specifically with the Infor multi-tenant support and the way in which it's structured on a monthly basis, these cloud updates are pushed to the clients much like they are on your iPhone, where you get to go to bed at night and then you wake up in the morning and the has iOS updated for you. Maybe there are a few different pieces that were updated that you might have to learn, but for the most part, you get on there and you're able to do whatever you need to do.
That's really the idea behind the multi-tenant cloud Infor solution - is it is, as much as possible, a set it and forget it. The nice thing about this is that their budgets are built off of legislation and tax dollars, especially when it comes to security in government agencies. This means you have the ability to be able to say that there's this upfront cost, but you already know the support dollar amount that's going to be built in over the course of a five or ten year contract. Being able to go and just solidify that cash immediately is incredibly helpful to government agencies.
Again, the multi-tenant cloud allows for that long lasting solution to be more predictable. To me, it's also that home base, it's that safety net, and that's really what this offers. No matter what modification you've made, you have that Infor support to fall back on in order to open a ticket, have them help work through the issue you're experiencing. This is especially if you have Joe in IT, who's been here for 30 years and wrote all of these interfaces and integrations.
With a bigger company, especially someone like Infor, you have a support network already built in. You're able financially budget for that years and years out due to the CUs and the monthly cloud updates so that you aren't having to consistently go through re-implementations or upgrades that use up your resources and effort.
Joe Hoover: I agree Barbie, the real value of those continuous updates is that an organization does not need to go through an on-premises upgrade of their application. Gone are the days that you have to spend a lot of money and a lot of time going to the next level of capabilities, as you did with an on-premises system. That goes away with the cloud. Aside from a continuous update model, the client receives and benefits from additional capabilities and they can take advantage of those features and functionalities. Of course, the software firm is also able to focus more on improving the current software version as opposed to managing and maintaining other versions out there.
Barbie Hunley: Yeah, absolutely. You always know that the status that you're on or that the version that you're on is the most current. I think that brings a little security and a sense of feel good so that you aren't about to run a payroll and discover that you need to open a high priority support ticket because maybe you missed the last three or four updates. That's never going to happen because those updates are consistently updated behind the scenes.