Keith & I have spent a lot of time digging into the technical side of a CloudSuite implementation and detailing the various things that must be taken into consideration ahead of kickoff. The other, equally import side of the coin is the people who are involved in the migration.
This goes beyond change management and ensuring that your team is supported while transitioning off the legacy systems they have become comfortable with over the years. Without clearly defined roles from the beginning of a project, you may not ever successfully get to a point where there is any change to manage. I’m not just talking about on the client side – this is something you should see from your implementation partner as well. Not only will this save you a lot of frustration, but it will keep people from stepping on each other’s toes or wasting time on a task someone else has already handled.
When it comes to the people who are involved with an implementation, it is crucial that they are fully aware of how much time they will be committing to this project. Time and time again, we have been on projects where it was a total surprise to everyone involved that they would be dedicating at least a year to this endeavor. Not only do you need to be sure these requirements have been adequately communicated to all relevant parties, but it is essential to backfill their positions to prevent any issues with standard business processes. If you don’t take the time to do this, there is no question that your employees will burnout trying to handle their daily duties on top of the implementation.