Supporting multiple enterprise systems, including ERP and ECM software, is a challenge for many organizations. This is particularly true when knowledge is siloed, or when it is unclear which resource to reach out to internally to solve a particular issue. While many have heard of managed services support options, there are lots of people unclear about what exactly it does or does not consist of (or how it can be tailored).
The goal of this new blog series is to clarify why RPI’s managed services offerings can be a good choice to help support your Perceptive Content or other enterprise software environments. Over the next several weeks we will review RPI’s custom managed services packages, including providing an overview of support tier options, and a brief look into the life of a typical managed services client.
For most organizations, it is difficult to maintain the right level of internal knowledge and experience to simultaneously manage system growth, implement new features, and resolve system and end-user issues efficiently. Cost-cutting can exacerbate this issue, making it nearly impossible to effectively cross train administrative staff on a regular basis. This is precisely why many of our clients have approached us regarding the managed services offerings RPI has available.
When we say “multiple systems” we are talking about enterprise software, technical architecture, and all of the surrounding and supportive technologies; each environment has its own unique challenges and interdependencies, and the majority of applications or solution types have dedicated knowledge sets and user communities. The knowledge pool for each of these applications can be very, very deep, so many of our clients struggle to find affordable resources to meet these needs. They discover that management, maintenance, and administration are just really the tip of the iceberg, meaning on top of that most companies also need to push further to get more out of their investments, especially as updates and new features are added. This is all difficult to balance, and often causes unnecessary organizational strain. What many companies are now realizing, however, is that with a relatively minimal investment into ongoing managed services support, offloading Perceptive Content or other types of solution administration can provide a very good return on investment over time.
Next week we will continue to dive deeper into how managed services can potentially help your organization!